gaming platform / GOODBYE COMFORT ZONE WEBSITE

PRIVACY POLICY

Goodbye Comfort Zone SAS
104 rue Nationale, 59800 LILLE, FRANCE
RCS LILLE 833 097 504 - SIRET 833 097 504 00017 - APE 8559A

1. DEFINITION AND NATURE OF PERSONAL DATA

When you use the internet platform www.goodbyecomfort.zone (hereinafter: the "Site"), we may ask you to communicate personal data concerning you.

The term "personal data" refers to all data that allows an individual to be identified, including your name, first name, pseudonym, photograph, e-mail address, date of birth, age, data relating to your transactions on the Site, as well as any other information that you choose to communicate to us about yourself.

2. PURPOSE OF THIS CHARTER

The purpose of this charter is to inform you about the means we use to collect and process your personal data, in the strictest respect of your rights.

In this respect, we inform you that we comply, in the collection and management of your personal data, with the French law n° 78-17 of January 6, 1978 as amended and with the European Regulation n°2016/679/EU of April 27, 2016 (applicable as of May 25, 2018).

3. IDENTITY OF THE PERSON RESPONSIBLE FOR DATA COLLECTION AND PROCESSING

The person responsible for the collection and processing of your personal data is Mr Hanine Mhannd, Chairman of Goodbye Comfort Zone, SAS registered with the Lille Trade and Companies Register under no. 833 097 504, having its registered office at 104, rue Nationale - 59800 Lille (referred to herein as "We" or "Us").

4. THE DATA WE COLLECT

A. Data you provide and reason for collection
When you register, we ask you and we keep: your email address, so that you can connect to the service and so that we can send you content through this channel, your first name, because we are going to exchange together and we are human.

If you pay online, we ask for and keep: your name and mailing address to appear on the invoice.

During your use, we collect and store: your comments and posts on the chat room (if you use this feature), so that it can be read by other members, and so that we can reply to you, what you write to your instructor and your challenge reports (if you use this feature), so that he can validate them and reply to you.

If you benefit from a personal accompaniment by an instructor, we ask you and we keep a phone number and/or a skype ID where we can reach you. If you give your agreement to testify on our site and give your opinion, we collect and keep: your testimony, possibly your photo and/or video testimony.
B. DATA THAT WE COLLECT AUTOMATICALLY AND REASON FOR COLLECTION
When you use the platform, we collect data on your use of the platform: number of connections, first and last visit, programs subscribed to, exercises and challenges validated in each program, start and end dates of programs.

We use this data to: trigger periodic emails and notifications as part of the service and programs, to better support you (e.g., messages of congratulations, encouragement and reminders, reminders about the services you have), to offer you additional services if we think it may be useful to you, to compile statistics on how long it takes registrants to complete the programs, and on the completion rate (to improve our products and services).

5. RECIPIENTS OF THE DATA COLLECTED AND PROCESSED

Only our company's staff, the services in charge of control (especially the auditor) and our subcontractors will have access to your personal data. All our subcontractors adhere to the principle of Privacy Shield, and are in compliance with the European Data Protection Regulation.

We use Hostinger and O2Switch to host our platforms, Crisp to exchange with you, Stripe and Paypal for online payment, Google Analytics and Google Search Console to improve your experience on the site and Mailerlite to send you newsletters.

In the case where access to the platform is offered to you by your company, your company is notified when you start and when you finish a program. We also provide reporting on the use and satisfaction of registrants, which is anonymous.

Your challenge reports and possible written and oral exchanges with the instructors are strictly confidential.

Your personal data may also be sent to public bodies, exclusively to meet our legal obligations, to court officials, judicial officers and bodies responsible for debt collection.

6. TRANSFER OF PERSONAL DATA

Your personal data will not be transferred, rented or exchanged for the benefit of third parties.

7. STORAGE PERIOD OF PERSONAL DATA

A. concerning data relating to the use of the service
Your personal information is kept for a period not exceeding one year beyond the period of use of the service by you, unless you exercise your right to delete your data, under the conditions described below: a longer retention period is authorized or imposed by virtue of a legal or regulatory obligation.
B. concerning credit card data
The financial transactions relating to the payment of purchases and fees via the Site are entrusted to a payment service provider who ensures the smooth running and security of these transactions.

For the purposes of the Services, this payment service provider may be the recipient of your personal data relating to your credit card numbers, which it collects and stores in our name and on our behalf. We do not have access to this data.

8. SAFETY

We inform you to take all useful precautions and appropriate organisational and technical measures to preserve the security, integrity and confidentiality of your personal data and, in particular, to prevent them from being distorted, damaged or accessed by unauthorised third parties.

With regard to accessing and sending data via our platform, all data is encrypted and protected using SSL (Secure Sockets Layer) security protocols.

9. COOKIES

Cookies are text files, often encrypted, stored in your browser. They are created when a user's browser loads a given website: the site sends information to the browser, which then creates a text file. Each time the user returns to the same site, the browser retrieves this file and sends it to the website server.

We can distinguish two types of cookies, which do not have the same purposes: technical cookies and advertising cookies:

Technical cookies are used throughout your navigation, in order to facilitate it and to carry out certain functions. For example, a technical cookie may be used to store the answers entered in a form or the user's preferences regarding the language or presentation of a website, when such options are available.

Advertising cookies may be created not only by the website on which the user is browsing, but also by other websites displaying advertisements, ads, widgets or other elements on the page displayed. In particular, these cookies may be used to carry out targeted advertising, i.e. advertising determined according to the user's navigation.

10. CONSENT

When you choose to provide your personal data, you expressly give your consent for the collection and processing of your personal data in accordance with the provisions of this charter and the legislation in force.

11. ACCESS TO YOUR PERSONAL DATA

In accordance with the law n° 78-17 of 6 January 1978 as amended, and with the European Regulation n°2016/679/EU, you have the right to access, rectify, carry and delete your data or to limit the processing. You may also, for legitimate reasons, oppose the processing of data concerning you.

You may, subject to the production of valid proof of identity, exercise your rights by contacting the e-mail address: hello (at) goodbyecomfort.zone.

12. AMENDMENTS

We reserve the right, at our sole discretion, to modify this charter, in whole or in part, at any time. Such changes will take effect upon publication of the new charter.

Your use of the Site following the entry into force of these changes will be deemed to be an acknowledgement and acceptance of the new charter. If you do not agree with the new charter, you should no longer access the Site.